Shipping policy

This Shipping Policy applies to purchases made through [Faustinascreations.com].

- We ship orders from  domestic U.S./Canada/International].

- Business days are Monday–Friday, excluding holidays.

Order Processing Times

- Processing time: [5–7] business days.

- Pre-order or backorder items ship by the estimated date shown on the product page; orders containing pre-order items may ship together when all items are ready unless you select split shipping.

Shipping Methods, Estimated Delivery, and Rates

- Carriers: [USPS]]

- Large or heavy items may incur additional fees; any such fees are shown at checkout.

Shipping Destinations

- Domestic: We ship to [states/regions]. We can deliver to [PO Boxes/APO/FPO: Yes/No; details if limited].

- International: [Yes/No]. If yes:

  - Customer is responsible for any customs duties, VAT, and import taxes.

  - Customs processing may cause delays beyond our control.

  - We cannot declare orders as gifts or undervalue shipments.

Order Tracking

- You’ll receive a shipping confirmation email with tracking when your order leaves our facility.

- Tracking may take up to 24–48 hours to update.

Address Changes and Order Edits

- Contact us at [email/phone] within [24] hours of placing your order to request changes. Once an order is processed, we cannot guarantee edits or cancellations.

Delivery Issues

- Delays: Weather, carrier volume, customs, or unforeseen events may extend delivery times.

- Marked delivered but not received: Please wait 2 business days, check with neighbors/building management, and verify your shipping address. If still missing, contact us at [email] with your order number; we’ll assist with a carrier trace.

• Lost or damaged in transit: Notify us within [2] days of the last tracking update or delivery date with photos (for damage). you will need to file a claim with post office and we move forward from their
• - Signature confirmation: [Required for orders over $150 / available upon request / not required].

Wrong Address, Refused, or Unclaimed Packages

- If a package is returned to us due to incorrect/insufficient address, refusal, or unclaimed delivery, we can reship to an updated address; additional shipping charges may apply. If you prefer a refund, we’ll refund the item(s) price minus original shipping once the return is received and processed.

Holiday and Peak Season

- Order early. Carriers experience seasonal delays. Our warehouse is closed on [list holidays].

Returns and Exchanges

- For returns/exchanges, please see our Returns Policy: [link]. Return shipping costs are [customer/business] responsibility unless the item is defective or we made an error.

Customer Support

- Questions? Contact us at [email], [phone], or [contact form link]. Our support hours are [days/hours, time zone].